1. Warranty Coverage
All audio equipment purchased from Humaro.xyz is covered by a warranty against defects in material and workmanship under normal use conditions. The warranty coverage period varies depending on the product category, as outlined below:
- Audio Equipment: 1-year warranty from the date of purchase.
- Accessories (e.g., cables, microphones, headphones, etc.): 6-month warranty from the date of purchase.
2. What is Covered?
Our warranty covers:
- Defects in material or workmanship.
- Malfunctions that occur under normal usage conditions.
- Repairs or replacements necessary due to manufacturing faults.
3. What is Not Covered?
Our warranty does not cover:
- Damage caused by misuse, neglect, or improper care (e.g., water damage, physical damage, dropped items).
- Damage resulting from modifications or repairs performed by third-party technicians or unauthorized service centers.
- Cosmetic damage such as scratches or dents that do not affect the functionality of the product.
- Products purchased from unauthorized retailers or third-party resellers.
4. How to Make a Warranty Claim
If you believe your product is covered under warranty, please follow these steps:
- Contact Us: Reach out to our customer support team at admin@humaro.xyz with a detailed description of the issue, along with your proof of purchase (receipt or order number).
- Assessment: Our team will review your claim and may ask for additional information, including photos or videos of the defective product.
- Resolution: If your warranty claim is approved, we will either:
- Repair the defective item at no cost to you.
- Replace the defective item with an identical or similar product (subject to availability).
- Provide a refund for the purchase price, if a repair or replacement is not feasible.
Note: We may ask you to send the product back to us for inspection before a resolution is provided. If the product is found to be covered under warranty, we will cover all shipping costs. Otherwise, the customer will be responsible for shipping fees.
5. Return and Refund Policy
For information on how to return a product or request a refund, please refer to our Return and Refund Policy.
6. Warranty Limitations
- Repair and replacement services are provided at the discretion of Humaro.xyz and depend on the nature of the defect or issue reported.
- No warranty is provided for defects caused by improper handling, external factors like electrical surges, or accidents.
7. Exclusions for International Purchases
If you purchased an item outside of your country of residence, please note that the warranty may not be applicable or may vary based on your location and applicable laws. The customer is responsible for shipping costs associated with international returns or warranty claims.
8. Contact Us
If you have any questions or concerns regarding our warranty policy, please contact our customer support team at:
Email: admin@humaro.xyz
Website: www.humaro.xyz
9. Changes to this Warranty Policy
We reserve the right to update or modify this warranty policy at any time without prior notice. Any changes will be posted on this page, and the date of the most recent revision will be indicated at the top of this document.